Return info

We want to make it as easy as possible for you to order outdoor clothing online with the right size. Therefore, we have a detailed size guide that you can find here. Should a garment nevertheless not fit or if you have regretted your purchase, follow the steps below to return an order or change a product.

1. If you want to make an exchange, order the desired product directly on the website in a new order.

2. When a new order is placed fold the garment and pack it in the packaging in which it was delivered.

3. Fill out the return form and pack it together with the returned goods. Pack the return well. Feel free to reuse the packaging in which the order was delivered.

4. Seal the packaging tightly and attach a return freight label to the packaging with the barcode fully readable. Remove previous barcodes and lablels from the packaging.

5. Hand in your return to DHL. Save the submission receipt.

If a size you ordered does not fit and you want to change the size, please read our size guide if you are unsure of which size suits you.

Do you have a question? Contact us at and we will help you as soon as possible.